Q4 Trouble

8. Troubleshooting
8.Q4 Script for the animated video below


Have you ever had a problem with your computer that prevents you from using it to access internet resources, contacting your friends, or doing your schoolwork?

Understanding some key troubleshooting skills will allow you get your computer up and running quickly, and without waiting for someone else to help you. For this Quest you will learn how to perform basic troubleshooting on your computer, research solutions to computer problems, and share your knowledge with others.


1. Review Quests 1,2, & 3 in Troubleshooting. 

2. Make a list of at least 10 technology problems that a person might need help with.  This could include when something goes wrong or that the person does not understand how to use the technology (Note: technology may include something other than a computer e.g. a cell phone).  The problems do not need to be something from the videos you watched in this Thing.

3. You will need to create a page in your portfolio, blog, web or Weebly page that is called Troubleshooting Tips. On this page put images, videos, etc. that represent the problems. [If using Weebly you can make each image link to a separate hidden page that provides step by step directions on how to fix something..] Make your page interesting - it does not need to JUST be a list, possibly a flow chart or a video. Remember to properly give credit to the person who took the picture if you use any.

Here are a few resources to get you started with your search:

Completing this Quest

Add the above websites to your social bookmarking site (e.g. Diigo) account, plus any others you found helpful.

Add a page in your portfolio, blog, web or Weebly page that demonstrates your knowledge about troubleshooting. Make it creative and unique and when you are done with your document, share it with your teacher.

 Check off this Quest on the 21t4s Roadmap 

I have completed the Quests as assigned by my teacher. awardicon
Go to the graduation page for this Thing.


ISTE and Common Core Standards

ISTE Standards•S

1. Empowered Learner
a. articulate and set personal learning goals, developing strategies leveraging technology to achieve them, and reflect on the learning process itself to improve learning outcomes
c. Use technology to seek feedback that informs and improves their practice and to demonstrate their learning in a variety of ways
d. Understand the fundamental concepts of technology operations, demonstrate the ability to choose, use and troubleshoot current technologies, are able to transfer their knowledge to explore emerging technologies

Common Core Standards

CCSS.ELA-Literacy.CCRA.W.4 Produce clear and coherent writing in which the development, organization, and style are appropriate to task, purpose, and audience.

CCSS.ELA-Literacy.CCRA.W.5 Develop and strengthen writing as needed by planning, revising, editing, rewriting, or trying a new approach.

CCSS.ELA-Literacy.CCRA.W.7 Conduct short as well as more sustained research projects based on focused questions, demonstrating understanding of the subject under investigation.